CUSTOMER

SERVICE PLEDGE

 
  In spite of being entrenched in a world where the standards of thorough and passionate service are on a perpetual downward spiral, we promise to set new standards in this area by pledging the following:

1) Actual employees of THE ULTIMATE LIFE® are the only people who ever answer our phones and e-mail. We never hire "temps" for any task.

2) Our employees actually use and thus are personally familiar with our product line.

3) If we do not know the answer to your question (which is rare), we will not "wing-it", assume, nor "guesstimate" it. We will, however, research it thoroughly and call you back with the actual answer.

4) We will not promise more than we can deliver with hopes that somehow it will all work out... after all, the road to hell is paved with good intentions.

Please let me know if the standards described above are being met.

Thank you,

Sam Gerard
President & CEO
 
 

 

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